As a program member, Masergy’s global UCaaS solution has been verified to work alongside the Centricity software suite, giving GE Healthcare customers the confidence that their global communications solution will meet clinical and business needs.
“We’re proud to welcome Masergy UCaaS solution into the Centricity Partner Program,” said Neeti Gupta, director of Independent Software Vendor Marketing Programs at GE Healthcare. “Masergy’s UCaaS solution will prove to be a valuable asset for our healthcare customers seeking to leverage technology for better alignment of a patient-centric approach with organizational resources.”
First launched in May 2016, the program recognizes interactive and complementary Centricity software and services partners and tests their offerings with GE Healthcare solutions. The program is created with input from GE Healthcare partners to help reduce implementation time for customers as solutions are tested together and common problems are resolved earlier.
Masergy has made a strategic commitment to GE Healthcare, recently hiring Bob Morton as vice president of Strategic Accounts to manage and build upon Masergy’s global relationship with GE. Prior to Masergy, Morton spent 18 years with GE, holding various positions including CMO for GE Healthcare’s finance business.
“Patient care is driven by communications, and a healthcare’s communications system and contact center is vital to this role,” Morton said. “Masergy’s UCaaS will help Centricity software users improve operations and patient care by providing flexible communications across all locations as well as a seamless experience for mobile and personal devices–unifying all communications into one transparent system.”
Masergy’s UCaaS is used by healthcare organizations and GE Healthcare customers, such as New Mexico Orthopaedic. The orthopedic organization is leveraging the UCaaS and call center solutions to replace costly and inflexible PBX voice systems and improve patient care and quality standards.
“Masergy’s UCaaS solution is allowing us to lower costs by moving from an on-premise PBX system to a cloud communications model,” said James Jones, director of Healthcare Information Systems at New Mexico Orthopaedic. “In addition, we are enhancing our ability to measure patient experiences to meet internal and healthcare regulatory quality standards.”