Gemspring Capital Management LLC, a middle-market private equity firm, announced an affiliate has acquired Inflow Communications LLC, a provider of strategic advisory, deployment, and managed services for contact center, customer experience and unified communications solutions.
Gemspring will combine InflowCX with its portfolio company Amplix, a provider of technology advisory services and software. Financial terms of the transaction were not disclosed.
InflowCX has established itself as a provider of customer experience and contact center solutions, trusted to optimize customer care through enhanced technology services. The company brings expertise across the entire CX technology vendor landscape and addresses the most critical customer care challenges with capabilities across automation, artificial intelligence and outsourcing and labor solutions.
InflowCX provides a full-service offering that spans evaluation, deployment and managed services.
Amplix and InflowCX share a common foundation built on leveraging technical expertise and relationships to deliver optimized outcomes. Together, they provide comprehensive knowledge across the technology landscape, including customer experience, data connectivity, security, and managed services, cloud telephony, mobility, cloud optimization, business continuity and data center solutions.
The combined business will be led by Amplix CEO Joe DeStefano and will remain based in Norwood, Mass. The company, operating on a national scale, reaches more than 3,500 customers across industry verticals and employs staff in more than 20 states and Canada.
Ken Smith, CEO of InflowCX, will join the Amplix Board of Directors and Adam Rennert, President of InflowCX, will lead the combined company’s Customer Experience (CX) practice.
DeStefano said, “The partnership between Amplix and InflowCX is based on our shared values, customer-centric cultures, and strong commitment to elevating the customer experience. We remain dedicated to working with our vendor partners to deliver the highest quality technology advisory services, and I look forward to joining forces with the InflowCX team to amplify our strengths and leverage our combined resources.”
Smith added, “As we have scaled our business to meet the increasing – and evolving – needs of our customers, becoming part of the Amplix platform will allow us to introduce expanded offerings and innovative solutions that will directly benefit the enterprise organizations we support and advise. I look forward to working closely with Joe and the Gemspring team to support the long-term growth and success of the combined business.”
Lazard served as financial advisor to InflowCX.
For more information, visit www.amplix.com, https://inflowcx.com or