Global Capacity has added Ray Whinery to its executive leadership team as its chief service operations officer.
He will be responsible for overseeing daily operations, including service delivery, customer support, field operations, service management and core network support.
During the past 30 years, Whinery has held executive positions at network and technology companies including Zayo, American Traffic Solutions, tw telecom and US West. He holds a BSEE degree from Arizona State University.
“We are delighted to welcome Ray to Global Capacity,” said Jack Lodge, president of Global Capacity. “He is widely regarded as an extraordinary operations leader in the industry, and he significantly strengthens our executive leadership team with his relentless focus on delivering an exceptional customer experience. This is an exciting time for Global Capacity, and Ray’s track record of exceptional execution will be invaluable as we deliver continuous improvement in service delivery intervals, reduce repair timeframes, and streamline our customers’ experience.”
“Global Capacity has a reputation of exceptional technological innovation and a commitment to service excellence, and I was delighted when Jack invited me to join the team,” Whinery added. “I am excited to be part of an organization that offers customers an innovative set of market-leading connectivity solutions and is constantly seeking to better the customer experience with new and enhanced technologies, while exceeding expectations of service.”