Granite Telecommunications opened its new state-of-the-art headquarters. This launch marks a new milestone in the company’s commitment to delivering customer service and solutions. At the heart of this new facility is Granite’s advanced, best-in-class customer service center. This hub is dedicated to enhancing CX for its 6,000+ business and government clients, nationwide.
Granite – a $1.8 billion provider of communications and technology services to multilocation businesses and government agencies – hosted a ribbon-cutting event attended by Senator Edward Markey, Quincy Mayor Thomas P. Koch and distinguished members of the Granite user Ggroup, including J.Crew CTO Michael Jacobs.
The 240,000-square-foot facility is located at 1 Heritage Drive in Quincy, Mass., and will serve as Granite’s customer service center. It is designed to leverage advanced technology that enables seamless, high-quality customer services while also featuring cutting-edge tools and platforms to support real-time customer interactions and provide rapid, efficient solutions. Granite’s NOC utilizes 24×7 monitoring, advanced analytics and real-time response capabilities to promote smooth client operations.
“Granite is thrilled to cut the ribbon and take occupancy at our new headquarters and customer service center at 1 Heritage,” said Rob Hale, the president and CEO of Granite. “The new building is a testament to our unwavering dedication to delivering superior service, supported by cutting-edge technology and an environment designed for our teams to collaborate and innovate. This investment allows us to elevate the customer experience and continue to furnish unmatched communications solutions.”
Since its founding in Quincy in 2002, Granite has maintained a deep connection to the community, making this investment a major milestone in the company’s growth. Quincy has served as Granite’s headquarters for over two decades, and the company continues to give back to the local area. Recently recognized by the Boston Business Journal as the most philanthropic company in Massachusetts for the third consecutive year, Granite’s commitment to the community remains a core part of its mission.
“It’s my distinct pleasure to be here with Rob Hale because he and Karen Hale are the number one philanthropic citizens of New England,” said Markey. “[Granite stands] as the emblematic competitive telecommunications company in the United States of America, and it is headquartered right here in Quincy.”
“Granite has long embodied the very definition of corporate citizenship here in Quincy, and we are thrilled that it continues to invest, grow and believe in its hometown,” added Koch. “I am deeply appreciative of our ongoing partnership with Granite, and congratulate Rob and the entire team on yet another important milestone.”
