Granite Telecommunications, a provider of communications and technology solutions for businesses and government entities, established a strategic partnership with Rapid Response Monitoring. This collaboration will include top-tier professional monitoring services for customers utilizing Granite’s EPIK solution for alarm signaling.
Granite’s EPIK solution, which is renowned for its innovative approach as a cost-effective advanced POTS replacement technology, has been implemented in thousands of locations throughout the United States.
“In forging this partnership with Rapid Response Monitoring, we’re not just enhancing a product; we’re elevating the entire safety and security landscape for our customers. This collaboration seamlessly integrates the innovative capabilities of our EPIK solution with Rapid Response’s expert monitoring services, setting a new standard in the industry for reliability and peace of mind,” said Granite president and CEO, Rob Hale. “Together, we are committed to delivering a superior, life-protecting service that stands as a testament to what can be achieved when technology meets expertise.”
EPIK offers a secure, reliable POTS alternative for fire and life safety needs. Amidst the industry-wide transition from POTS, EPIK is revolutionizing alarm communication signaling through its patented ‘Central Office in a Box’ technology, offering a resilient and highly available service that exceeds traditional copper landlines. With the ability to communicate via wireline data connections and multiple 4G LTE networks, EPIK ensures constant connectivity, even during outages.
“Our alliance with Granite is a testament to our shared commitment to excellence and innovation,” said Jeffrey Atkins, president, Rapid Response Monitoring. “Together, we are setting a new industry benchmark for safety and response services. It’s an exciting time for both of our teams as we work together to offer unparalleled security and peace of mind to millions.”
The union with Rapid Response elevates the EPIK offering, ensuring customer protection with a team of seasoned security experts. Rapid Response brings to the table 30 years of experience, having dealt with over a billion security alerts, and currently serves a vast customer base across North America and the Caribbean.
Rapid Response’s integration boosts the EPIK experience by leveraging its extensive expertise and infrastructure, including multi-redundant command centers and a dedicated customer care center operating 24x7x365.
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