Zultys, an omnichannel UC and integrated contact center provider, released a major
software system update. Within this release, they’ve also introduced Mobile ZAC, a new iOS and Android app, along with updates to MX Report and Web Admin for improved administrative and reporting capabilities.
Zultys’ MX system update, release 18, extends enhancements and capabilities for an
improved user experience, more seamless communication across devices and collaboration for businesses of all sizes. The upgraded platform not only improves overall performance, scalability and security, but also accelerates the iterative development process for future software releases.
“This latest release introduces requested capabilities, enhancements to existing
features and an improved user interface and experience,” said John Osgood, EVP of sales and marketing with Zultys. “We appreciate the help of our partners and end users in elevating the user experience and enabling businesses to be more efficient and productive and better serve their customers. The valuable feedback you give to us allows our engineering team to apply that knowledge to the ongoing innovation of our Unified Communications platform. I want to thank our engineering team specifically, as this is a large, multi-product release, and they didn’t compromise on anything — a really fantastic job that would have seemed overwhelming to most.”
With significant improvements to audio and video conferencing and an expanded
participant capacity, this product release includes:
- Enhancements to the call panel design for seamless navigation and conference management.
- Improved conference interface to ensure easy access to features and controls during video conferences.
- An ongoing conference type for flexible and dynamic teamwork.
- New capabilities around MMS, allowing users to send MMS messages
to mobile numbers and receive them through both ZAC and Web ZAC, the browser-based version of ZAC. - Enhanced individual and group messaging capabilities make chat
exchanges more efficient and productive. - A powerful search function within individual and group chat conversations.
- Enhanced disaster recovery and failover capabilities.
- A streamlined auto-update feature to ensure users are kept informed about new
releases through flexible notification options. - Multifactor authentication for ZAC 9, Mobile ZAC and Zultys’ MX Administrator and updated Web Admin admin tools.
- Maintenance event capabilities.
In addition to ZAC 9, Zultys announced the launch of its new Mobile ZAC app, offering
new capabilities and a modern design for an improved user experience. The app is
visually consistent and has feature parity across iOS and Android. Features available on
the desktop application have been optimized for Mobile ZAC to create an uninterrupted
experience, providing a seamless transition from desktop to mobile and allowing users
to communicate and collaborate effortlessly while on the go.
The same video conferencing capability in ZAC and Web ZAC is now available in Mobile
ZAC, allowing mobile users to easily host and join video conferences and select
different video layouts, whether it’s a group session or a one-on-one conversation.
Users can view, schedule, start and join conferences with the same interface and
controls as ZAC and Web ZAC, making it easier for users to move between the desktop
app and the mobile app. Intuitive call controls ensure a smooth and efficient workflow
during video conferences.
With Mobile ZAC, accessing and managing Call Attached Data (CAD) while on the go is
easier than ever. CAD is a powerful feature for adding contextual information to call
records. Mobile users can now not only view CAD data but also edit and update it within
the app. iOS and Android emojis can now be used in ZAC, Web ZAC, and Mobile ZAC,
allowing users to convey their emotions and streamline their messaging experience.
Users can seamlessly move active calls between ZAC, Web ZAC, and Mobile ZAC,
providing flexibility and an uninterrupted call experience. Agent roles and queue monitor
have now been added to Mobile ZAC for call center functionality on the go. Mobile ZAC
replaces all of Zultys’ prior mobile apps, including MX Mobile for iOS, Zultys Mobile
Communicator for iOS, and Zultys Mobile for Android.
Zultys also unveiled upgraded reporting and administration tools with Release 18. MX
Report 4.2 empowers managers with smarter and more robust insights into call
handling and agent performance for informed decision-making. Several new reports
have been added to the MX Admin category, offering analytics in user and group state
presence, ZAC usage, SMS usage, webchat usage and conference session usage. MX
Web Administrator 2.0 allows admins to remotely manage Zultys systems directly
through a web browser. This latest version features a modern design and improved
navigation window, providing admins with intuitive system controls.
By introducing Release 18, Zultys reaffirms its commitment to providing organizations
with an omnichannel UC and integrated contact center solution that streamlines communication and collaboration. ZAC 9 and Mobile ZAC are available for immediate download. Downloads for Release 18 and MX Report 4.2 can be found on the Zultys Knowledge Base System.
For information on Zultys’ technology partner program, click here.
