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Wednesday, April 14, 2021

Infosys, LivePerson Announce Partnership to Drive Customer Experience Transformation

Infosys, a global leader in next-generation digital services and consulting, and LivePerson Inc., a global leader in conversational AI, announced a 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, websites, apps and the messaging channels they use every day.

The partnership will enable brands to unlock higher growth by combining Infosys Cobalt, a platform and set of services to accelerate an enterprise’s journey into the cloud, with LivePerson’s Conversational Cloud, a set of applications and APIs for creating and managing conversational experiences.

Infosys is investing in and scaling a service practice to take to market and support LivePerson’s Conversational Cloud, as well as assisting LivePerson in the transformation of its technology infrastructure on the public cloud to address the growing demand for conversational experiences.

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