Smart 3rdParty, a provider of IT infrastructure maintenance solutions, has selected INOC, a 24×7 network operations center (NOC) and global provider of NOC monitoring, reporting and support services, for efficient trouble ticket resolution and escalation, technical troubleshooting and network monitoring.
Smart 3rd Party works with a wide range of hardware value-added resellers (VARs) to provide maintenance support for all major network, server and storage platforms. INOC will provide the company with round-the-clock hub, switch, router, network interface card (NIC), disk array, tape library, storage area network (SAN) switch and host bus adapter (HBA) support in accordance with specific customer service levels.
“We are pleased that Smart 3rd Party has entrusted us to support its IT infrastructure maintenance solutions,” said Prasad Ravi, CEO of INOC. “INOC’s 24×7 NOC support services allow Smart 3rd Party to uphold its commitment to service quality and rapid restoration without sacrificing performance or the time and cost of hiring, training and managing a full-time NOC support staff.”
With a primary NOC in Madison, Wisc., and a disaster recovery NOC near Chicago, INOC also permits Smart 3rd Party to manage every aspect of the incident management process onshore rather than outsourcing any functions overseas.
