Interactive Intelligence Group, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program. Enhancements include new Systems Integrator and Telco/Carrier Programs, and an updated Channel Program all designed to give partners new revenue opportunities – particularly within the cloud market — while making it easier to do business with Interactive Intelligence.
“As we’ve expanded our product offering and global footprint, we realized that we needed to both streamline partner engagement and diversify our partner ecosystem,” said Darren Gill, Interactive Intelligence vice president of channels. “The changes we’ve made are designed to better support our existing contact center-focused partners, while more quickly bringing to market our new cloud offering and building out our services business to reach new customers.”
The enhanced Interactive Intelligence Global Partner Program includes the following changes:
New Telco/Carrier Program – gives telcos/carriers an option to bundle the company’s PureCloud℠ services with their voice services. Telcos/carriers can also offer deployment services and premium support, and are given the resources to build customizations and integrations for customers.
Channel Program Updates – offers value-added resellers simplified partner levels and contracts across all sales models — from referral and co-sell resale, to full-service. Of note is the addition of a PureCloud℠ track, which offers improved margins, the opportunity to offer deployment services and premium support, and resources to build customizations and integrations for customers.
Interactive Intelligence also offers a Consultant Program for independent consultants that may recommend Interactive Intelligence as part of a client engagement.
Today, the Interactive Intelligence Partner Ecosystem comprises approximately 400 companies worldwide, including Arrow Systems Integration, Arvato (a division of Bertelsmann), Atea, brightONE, Cognizant, Hitachi, IBM, Iwatsu, KPN B.V., Maintel, NACR, Software House International, and Xerox Business Services.
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