Intermedia Acquires CCaaS Provider Telax

Intermedia has announced the acquisition of Telax, a Toronto-based cloud contact center as a service (CCaaS) software provider.

The Telax acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution. For partners, it means access to additional, significant recurring revenue streams through an integrated UCaaS/CCaaS solution or CCaaS standalone; solutions that share the same intuitive administrative point of control; an SLA featuring 99.999 percent uptime; full sales, marketing, training, billing, and taxation support; and J.D. Power-certified 24/7 technical assistance. For customers, the acquisition delivers a single platform that better addresses the needs of frontline, knowledge, and contact center workers through a common set of communications and collaboration tools.

According to Frost & Sullivan’s recent analysis, the North American cloud contact center market is expected to reach $4.2 billion by 2022, with CCaaS adoption predicted to grow exponentially in the coming years.

“This is a very savvy move for Intermedia. Businesses continue moving their communications, customer care, and other software workloads to the cloud at a rapid pace, and they look for providers that can offer a one-stop shop for a broader scope of their needs. Intermedia’s acquisition and integration of Telax’s Cloud Contact Center into its communications cloud will do just that,” said Elka Popova, Vice President, Information and Communications Technologies at Frost and Sullivan.

The Telax and Intermedia product and development teams are already at work integrating the CCaaS product so customers and partners can access it through Intermedia’s single customer and partner control panels. Intermedia will also be helping Telax accelerate its CCaaS roadmap to deliver new capabilities to meet the evolving needs of customers and partners. Telax’s current services will continue to be available with no interruption.

Financial terms of the deal were not disclosed. However, Intermedia has shared that this transaction brings annualized revenue to roughly $250 million. Telax’s 40 employees have joined Intermedia and will continue to be based in Toronto.