Intermedia Cloud Communications, a provider of cloud communications, collaboration and productivity solutions to businesses and the partners that serve them, today introduces Intermedia Unite Archiving, a data retention solution available to Intermedia Unite customers that preserve, protect and support search and retrieval across critical business communications channels, including chat, short message service (SMS), phone calls, voicemails and more.
As organizations expand to using more ways to communicate, business-critical and sensitive information is shared more widely across the growing set of channels, making it vital to safeguard communications and protect them from accidental or inappropriate deletion.
Intermedia Unite Archiving offers a secure, searchable record to help identify and retrieve relevant interactions to support compliance with internal governance, address legal and regulatory requirements, maintain information continuity, help settle disputes and more. The solution is fast and easy to deploy and provides a powerful contextual search capability based on a view of all users across different channels.
Intermedia Unite Archiving is available directly to customers and through Intermedia’s partner ecosystem as an add-on service for Intermedia Unite – the all-in-one cloud communications and collaboration platform that includes voice, video conferencing, chat, contact center and more.
Intermedia Unite Archiving has broad applications across most business functions within an organization. Some examples include:
- Compliance – Proactively retain corporate communications and conversations in an automatically preserved, secure and tamper-proof archive. Retention options support financial services, health care regulatory requirements as well as internal governance.
- Finding critical communications – Instructions, proposals, recommendations, agreements, and contracts are all examples of important information included in and referenced by internal and external business interactions.
- Continuity – Staff turnover, medical/family/military leave, and organizational changes all create situations where interactions need to be preserved and searchable.
- Disputes – Review and resolve “who said what” disputes quickly and efficiently
Data are encrypted in transit and at rest for security and customers can choose how long to store their data with retention options ranging from one to 10 years. Plus, fast, powerful contextual search indexes both content and metadata, so millions of files can be queried using dozens of properties in seconds. Users can search on keywords, chat names, participants, call duration, source, attachments, and many more attributes. Intermedia Unite Archiving supports compliance with HIPAA, FINRA and MiFID II and other regulations.
For more information about Intermedia, visit www.intermedia.com.
