Intermedia Cloud Communications – a provider of intelligent cloud communications and collaboration solutions – announced the launch of Intermedia Healthcare Solutions. This announcement was made at Enterprise Connect 2024 in Orlando.
With this segment, Intermedia plans to leverage its expertise in providing healthcare organizations with cloud-based technology and cutting-edge AI for a comprehensive, seamless solution that transforms healthcare communications and collaboration.
By infusing AI technology across patient communications, internal collaboration tools and data analytics, Intermedia Healthcare Solutions is expected to empower healthcare providers to streamline critical aspects of their operations.
One key component will be its seamless integration with common electronic health record (EHR) solutions such as Epic Systems, Oracle Cerner, MEDITECH, athenahealth, eClinicalWorks, NextGen Healthcare and Veradigm. These integrations are designed to streamline complex patient record retrievals by, on demand, providing the call recipient with a curated dashboard containing patient information from the EHR that medical staff and providers need. By seamlessly connecting EHR data to inbound/outbound patient interactions, the solution helps improve workflow, response times and quality of care.
Intermedia Healthcare Solutions is designed for the diverse needs of healthcare organizations of all sizes. Over 150,000 workers in the healthcare space alone currently employ Intermedia cloud communications, collaboration, productivity and customer care solutions, helping address critical priorities such as patient access to care, better patient outcomes, cost reduction, revenue growth, HIPAA compliance, reliability, ease of use, security and flexible access.
Key features include:
- Streamlined inbound patient communications.
- Patient call handling.
- Proactive outbound communications.
- Seamless internal collaboration.
- Conversation insight with AI.
- HIPAA-compliant communications.
“Effective communication lies at the heart of delivering quality healthcare,” said Jonathan McCormick, COO and CRO, Intermedia. “With Intermedia Healthcare Solutions, our goal is to empower healthcare providers to navigate patient care complexities effortlessly. By seamlessly integrating essential tools and leveraging AI technology to enhance solution performance, we’re committed to fostering an environment where patients receive top-notch care and providers achieve operational excellence without sacrificing quality.”
Details on Intermedia’s partner program are available here.
