Devolutions, a provider of secure access management solutions, announced a strategic minority investment in Mizo, an emerging innovator in AI agent automation for MSP service desks, which the company says reinforces its long-term strategy of building a stronger ecosystem of complementary technologies that help IT teams operate more efficiently and securely.
The investment, made alongside Telegraph Ventures, is structured as a minority stake. Mizo will continue to operate independently under its existing leadership while receiving strategic support to accelerate product development and market expansion.
Mizo has developed an AI-native platform that automates end-to-end resolutions in the MSP ticket lifecycle – from initial triage and routing through scheduling, technical remediation, documentation and quality assurance. The system is designed to increase service capacity without proportional headcount growth, helping MSPs manage rising operational demand more efficiently. The platform integrates with leading professional services automation (PSA) systems including Autotask, ConnectWise, and HaloPSA, enabling service providers to automate repetitive service desk workflows while allowing technicians to focus on higher-value customer engagement and problem resolution.
“MSPs have been hiring for years to absorb an ever-growing volume of tickets,” said Mathieu Tougas, CEO and co-founder of Mizo. “Mizo flips that equation: our AI agents take charge of the complete ticket lifecycle, from triage to resolution, freeing Level 1 teams from repetitive work.”
This investment, said Tougas, allows Mizo to accelerate deployment of its end-to-end autonomous resolution platform to more MSPs and across additional technology ecosystems.
The investment follows a broader pattern of targeted initiatives by Devolutions – including investments in Obkio, sponsorship of open-source projects such as Avalonia and ControlR, and acquisitions of PowerShell Universal and UniGetUI – reflecting an approach to expanding capability through partnership rather than consolidation.
“At Devolutions, we believe in the power of partnerships to move our industry forward,” said David Hervieux, CEO of Devolutions. “By investing in Mizo, we are supporting a team whose AI capabilities open meaningful opportunities across our ecosystem and for our customers.”
Together, Devolutions and Mizo serve the same core MSP audience from different operational layers. Devolutions focuses on secure access, credential management, and remote connectivity, while Mizo addresses frontline service desk execution through autonomous AI agents. The combination reflects a broader shift in MSP operations, where manual ticket handling is increasingly replaced by automated workflows that change how service teams allocate human effort, said the companies.
Telegraph Ventures, which co-led the investment, views the partnership as part of a broader transformation occurring across the managed services industry.
“We believe AI won’t replace managed service providers, but it will fundamentally redefine how they operate and deliver value,” said Etienne Mérineau, General Partner at Telegraph Ventures. “As AI agents take on repetitive operational work, MSPs have an opportunity to evolve from reactive IT operators into strategic technology partners for small and midsize businesses. Mizo is building the AI-native customer support layer for that transformation.”
