MaintenanceNet has expanded its executive team with the addition of vice president of global sales Justin Crotty, and vice president of professional services, Steven Merten.
“It’s a big win for MaintenanceNet and our customers to have these exceptional executives join our team. Their strategic vision and experience will help us continue to lead the way in the service revenue generation market,” said Shayne Skaff, MaintenanceNet president and co-founder. “Their leadership will be instrumental to our ongoing success as we enter our second decade of business, expand our global operations and identify new ways to drive revenue growth for our customers.”
A 20-year IT channel veteran, Crotty joins MaintenanceNet following more than four years with NetEnrich, exiting the company as its general manager and senior vice president. Prior to that, he held senior management roles at Ingram Micro.
“The opportunity in service revenue generation is huge and growing, and MaintenanceNet has led the market with groundbreaking advancements in data visualization, channel enablement and service sales automation,” said Crotty, who oversees MaintenanceNet’s global sales teams, sales operations and sales resources. “My focus will be to further develop our business in North America and internationally, guiding our customers to adopt a more effective service-driven business model to align with today’s increasingly service-driven economy.”
Merten’s experience meanwhile spans the healthcare and technology industries, where he has served in an executive capacity with PricewaterhouseCoopers, Deloitte & Touche, Avnet Technology Solutions and, most recently, Infor, the third largest provider of enterprise applications and services. In leading the professional services organization at MaintenanceNet, Merten’s overriding directive is to optimize the customer experience for clients worldwide.
“This is a time of tremendous growth for MaintenanceNet. In heading up the professional services team, my aim is to ensure that no matter how fast the pace of business, we are going above and beyond to make our customers’ success our top priority,” said Merten. “I look forward to putting new strategies in place to help our clients build world-class services practices that will allow them to establish new levels of brand loyalty and services business growth.”