Masergy Communications Inc. has announced UCaaS Analyst, a cloud-based analytics solution for enterprise unified communications. Accessible via Masergy’s Intelligent Service Control (ISC) application, the solution offers a dynamic dashboard with unified communications as a service (UCaaS) performance metrics to enable enhanced business planning through real-time analytics.
UCaaS Analyst enables customers and channel partners to proactively solve voice over IP (VoIP) and UC quality issues to minimize downtime. It offers end-to-end UC performance visibility across the WAN infrastructure, unlimited monitoring of endpoints for all subscribed users and services, the ability to manage, filter and analyze data, and a search engine to locate call data records (CDRs).
“Real-time analytics are critical for enterprises to identify and rapidly resolve business communication issues,” said Tim Naramore, Masergy’s CTO. “Masergy’s UCaaS Analyst gives customers visibility into essential data for strategic business planning and growth.”
UCaaS Analyst is available free of charge to all Masergy’s unified communication customers. Moving forward, Masergy will add enhanced administration and user control features, it said.
“Masergy’s UCaaS Analyst provides great insight into our voice network across the enterprise,” said Matt Patterson, IT infrastructure manager at Masergy customer Panavision. “The ability to check relevant call logs and view real-time performance statistics helps us resolve issues in a timely manner and improve overall performance at our branch offices.”
