Mitel has announced the launch of the MiCloud Connect Partner Managed model, an expansion of its flagship public cloud solution, which gives certified partners more control over service delivery and management, while enabling them to deepen customer relationships and more easily transition organizations to the cloud.
Unique to the UCaaS market, which typically operates in a traditional retail model, the MiCloud Connect Partner Managed model puts partners in the driver’s seat, empowering them to own the customer relationship and further extends their ability to provide professional, value-added services.
With higher level access to Mitel’s delivery and service tools and the MiCloud Connect Account Console’s robust customer management capabilities, the model enables partners to not only own the marketing, sales, onboarding, and support for MiCloud Connect, but also the ongoing customer success experience.
The new model was designed with extensive feedback and pilot testing from Mitel partners, providing a seamless, predictable path to the cloud and recurring revenue, regardless of whether the partner is activating new customers or transitioning their existing customer base. Partners can also continue to add value through the full customer lifecycle experience with professional services, systems integration, and their own unique brand of local, highly personalized support. The Partner Managed model additionally offers enhanced commissions and partners can enlist assistance from Mitel when needed.
MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration, and contact center service for organizations of all sizes. In addition to the new Partner Managed model, Mitel will continue to offer MiCloud Connect through its successful Partner Retail model, which also offers robust partner enablement tools.