MSP Process, a provider of identity verification, communications and workflow automation solutions for MSPs, today announced that it has acquired Triggr.
The acquisition expands the MSP Process platform with technology designed to help MSPs automate service delivery, reduce repetitive technician workloads, improve operational efficiency and deliver a faster, more consistent customer experience.
Triggr provides MSP-focused automation capabilities across several products:
- Triggr Core, a self-service Level 1 automation platform that allows MSPs to deploy and manage automated workflows.
- Triggr Studio, a managed service that helps MSPs design and implement operational automations.
- Triggr OS, a chat-driven platform-control layer being developed to make MSP systems and workflows easier to operate through natural-language interactions.
The acquisition advances MSP Process’s strategy of building a unified platform for the operational and communication workflows connecting MSP technicians with their customers. The combined platform will address end-user and technician verification, automated service-desk resolution, AI-assisted voice and chat interactions, ticket analysis, workflow orchestration, on-call routing and secure information exchange.
MSP Process will continue supporting existing Triggr customers while investing in the platform and progressively integrating its capabilities into the broader MSP Process product suite.
