Mutare Inc., a leader in voice threat defense, announced its partnership with Five9, a leading provider of an “Intelligent CX Platform.”
With the partnership, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace, making it easy for contact centers to integrate the solution for eliminating unwanted phone calls with the Five9 Intelligent CX Cloud Contact Center.
The Five9 Intelligent CX platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
Unwanted voice traffic – in the form of robocalls, spoof calls, spam calls, voice spam storms, vishing and social engineering – has become a growing cybersecurity threat vector, and many organizations have been slow to react.
In the United States, 5.4 billion robocalls are made each month, and vishing attacks are up 550 percent. These unwanted calls are a detriment to customer experience, call initiation, agent productivity and the contact center’s overall performance.
Organizations that depend on telecommunications are affected. Unwanted calls diminish the customer experience, call initiation, agent productivity and overall contact center performance while putting the entire organization at increased risk.
Mutare will be on-site at Customer Contact Week, June 19-22, in Las Vegas. To learn more about ways to keep unwanted calls at bay, visit the Mutare team at booth 425.
