NextPlane today announced a set of software offerings — OpenCall and OpenAxys — that enable next-gen AI capabilities into Microsoft Teams PSTN calling with UCaaS and call center platforms while empowering a suite of new capabilities leveraging large language models.
OpenCall integrates any UC platform, PBX or SIP trunk provider with Microsoft Teams, allowing users to effortlessly make calls and display their presence status directly within Teams while utilizing their current SBC, PBX and SIP trunk setup.
OpenAxys provides a host of new capabilities by integrating UC and CX platforms with AI tools and LLMs such as Open AI, Meta Llama 2, Google Bard and more.
“Our new research on voice platform migration shows almost half of U.S. businesses are still using legacy voice systems, and at the same time a growing number are embracing cloud-based communications platforms like Teams or Slack for communication and collaboration,” said Independent Research analyst Matt Davis. “Innovative solutions like NextPlane’s that are designed to allow these presence and messaging technologies to talk to one another will increase in importance as cloud-based collaboration grows.”
“OpenCall and OpenAxys enable all service providers to quickly and seamlessly deliver differentiated services to their subscribers,” said Farzin Shahidi, founder and CEO of NextPlane. “Regardless of their UCaaS or CX platform, CSPs can quickly offer new functional benefits to their subscribers by seamlessly integrating Teams or other presence and messaging platforms while also leveraging large language models to further streamline operational models and save time and money.”
More on OpenCall
NextPlane now enables subscribers to upgrade Microsoft Teams calls with an advanced AI companion that transcribes and analyzes voice and video. Powered by sophisticated LLMs, OpenCall turns transcripts from audio and video calls into detailed summaries, capturing action items, key decisions and sentiment analysis to enhance productivity.
NextPlane serves as a dynamic interoperability layer, future-proofing integration with the Microsoft Graph API or SIP Gateway. This ensures effortless communication with any SBC, PBX or SIP trunk. Like an adept navigator, this layer skillfully maneuvers through Microsoft’s evolving landscape, ensuring stability and reliability. It also provides a robust management interface and API, making it ideal for both current configurations and future resale opportunities.
About OpenAxys
NextPlane’s OpenAxys integrates communication platforms with major LMMs and AI tools. OpenAxys automates summaries for all customer interactions, voice and digital, by leveraging generative AI and integrating industry-specific AI models with LLMs — boosting efficiency, reducing costs and improving agent performance.
This latest feature enhances CX platforms by matching consumers with agents using sentiment analysis for personalized interactions. NextPlane OpenAxys functions as an abstraction layer, bridging the gap between UC platforms, custom applications, AI tools and LLMs. This unique setup allows for communication and integration across these different technologies. It simplifies the complexities involved in connecting custom apps and advanced AI capabilities with communications solutions, offering users a streamlined, efficient way to leverage the full potential of both their custom applications and state-of-the-art AI technologies within a unified environment.
