TEMPE, Ariz. – OAISYS, a provider of business voice documentation and contact center management solutions, announced that version 7.2 of its Talkument and Tracer call recording solutions were named a 2012 TMC Labs Innovation Award winner. The TMC Labs 2012 Innovation Award highlights are published in the September issue of TMC’sCUSTOMER magazine.
“We are very honored to receive the 2012 TMC Labs Innovation Award from CUSTOMERmagazine. At OAISYS, we are dedicated to continual improvement to our Talkument and Tracer call recording and contact center management solutions. Version 7.2 delivers the industry’s most comprehensive solution for voice documentation compliance,” said OAISYS president Brian Spencer.
The TMC Labs Innovation Award honors products that display innovation, unique features and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating groundbreaking contributions to the industry.
Version 7.2 of the Talkument and Tracer solutions enables users to further restrict and control information in individual call recordings on an as-needed basis to ensure instance-by-instance compliance with regulations and guidelines.
These media management enhancements include call slicing (allows users to separate a single recording into multiple recordings); call merging (allows users to merge the segments of two or more recordings into a single recording); call redacting (allows users to highlight a section of the recording and play silence over the audio for sensitive information); and call segment exporting (allows users to highlight a specific segment of a call and export only that portion as a WAV or other industry standard file format).
Also available with version 7.2 is OAISYS’ Archival Database feature, which permits automatic, targeted relocation from a primary database to an archival database that still enables instant search to access the same interface used to manage online recordings.
In conjunction with the version 7.2 release, OAISYS introduced an archiving appliance designed to archive up to 1 million call records for reliable, secure and instant access.
Used in combination with any of the Talkument and Tracer deployment packages, the offering makes long-term compliance and voice document retention simple and affordable.