Opkalla and SupportLogic announced today a strategic partnership to help businesses proactively elevate their customer support experience by preventing escalations, improving backlog management and reducing customer adoption barriers.
“In today’s world, our customers don’t just want immediate support when a problem arises – they expect it. Their business depends on it,” said Jim Campbell, managing partner at Opkalla.
Opkalla, based in Charlotte, N.C., helps its clients to navigate the confusion in the marketplace and select the solution that is right for their business. They work alongside IT teams to design, procure, implement and support the most complex IT solutions, without an agenda or technology bias.