Panasonic System Communications Company of North America has launched a line of unified communications solutions designed to support the specific needs of the hospitality industry.
Leveraging MTS’ Property Management System interface (PMSi) technology, the offerings can fully integrate with existing property management system (PMS) software. Thus, hotel staff and event service providers can integrate all hotel and connected third-party systems into a single, unified interface to execute various front office system (FOS) control tasks.
The solution set, available via Panasonic channel partners, is made up of four components: Panasonic KX-NS Communications Systems, Panasonic DECT Wireless Handsets, Panasonic Media Relay Gateway and a PMSi powered by MTS to improve business efficiency and automation. The KX-NS Communications Systems offer built-in unified messaging and auto attendant options to improve call flow efficiency and customer service, and scale based on need to reduce costs and offer flexibility. The DECT wireless handsets and media relay gateway enable seamless call hand-over throughout a facility without transmission interruption, ensuring employees can be reached while remote and offering back office communication support for seamless operations.
“Given the rapid evolution of the hospitality industry, professionals are looking to make strategic technology investments that increase revenue and growth for facilities, maximize flexibility and productivity for employees and keep guests engaged,” said Oliver Bodden, product manager of unified communications at Panasonic. “With the launch of our hospitality solutions, Panasonic is offering an array of cutting-edge unified communications solutions that enable a better user experience for industry professionals and guests. We’re proud to offer unified communications solutions that can help hotels and other facilities increase guest satisfaction and provide better service while improving employee productivity.”
“MTS is pleased to partner with Panasonic North America to provide innovative solutions to the hospitality industry,” added Harel Nahar, director of strategic accounts at MTS. “With MTS’s PMSi and call accounting solutions, we seamlessly integrate with Panasonic’s hospitality solutions. This provides enhanced communications between third-party systems, which in turn delivers an exceptional guest experience and increases owner/operator efficiencies.”