PanTerra Networks has announced its Unified Business Analytics offering for the mid-market, available via channel partners. The solution combines unified communications (UC) analytics with content management analytics to monitor, react to and adjust business processes in real-time to make them more efficient and competitive.
In today’s dynamic business environment, contact centers, sales teams and support groups need real-time feedback on their business processes to understand the effectiveness of their resources. PanTerra Network’s unified business analytics offering includes analytics on any user, group, call queue or file; detailed reporting; and tailored notifications. The analytics features are also available from anywhere on any device via its mobile Unified Live Monitor (ULM) application.
“Never before have we been able to truly have insight into our customer sales and support experience,” said Mike Moniz, senior network administrator for Biolase, a customer. “Through detailed statistics from PanTerra’s business analytics we are able to set measureable goals to track and improve our customer satisfaction and retention. The insight has driven ideas on processes and procedures to improve call times — really taking our company to the next level.”
“To continue to be competitive and stay ahead of changing business dynamics, it’s critical for businesses to monitor, measure and report on all their key performance metrics on any device from a single platform,” added Arthur Chang, CEO of PanTerra Networks. “Our Unified Business Analytics combines UC and content management analytics to create a complete end-to-end solution for businesses that want to drive more revenue while optimizing productivity and efficiencies in real-time.”