Ribbon and Amazon Partner to Deliver Call Analytics and Recording

Ribbon Communications has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of VoIP audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC).

Ribbon’s SBCs with SIPREC capabilities now support Amazon Chime Voice Connector with a tested solution for AWS customers by forwarding audio streams to AWS for real-time analytics. Ribbon is a select partner in the AWS Partner Network (APN) whose SBC Software Edition (SWe) is available in AWS Marketplace and as an AWS Quick Start. In March of 2019, Ribbon announced that its SBC SWe was successfully tested with the Amazon Chime Voice Connector to help customers move their SIP trunking workloads to AWS.

Amazon Chime Voice Connector is a service that enables enterprises to migrate their telephony workloads to AWS. IT professionals can use Amazon Chime Voice Connector for low-cost SIP trunking with on-premises or cloud-based phone systems.

Ribbon’s SBCs offer extensive SIP message manipulation capabilities to ensure interoperability with various recorders and the ability to send multiple audio stream recordings. In addition, Ribbon’s feature-rich SBCs deliver secure, reliable SIP recording, with the ability to send rich metadata to recorders for downstream analytics, optional encryption of signaling and media packets sent towards the recorder.