Fuze has unveiled updates and enhancements to its global voice offering for desktop, mobile, and contact center users.
According to the company, these investments will deliver clearer and more reliable internal and external voice communications for enterprise users, driving more productive engagements. Fuze’s enhancements to its global voice offering strengthen the features and functionality that enterprises expect from legacy PBX systems with the scalability and ease-of-use of a cloud communications platform.
The Fuze platform now includes advancements to the mobile user experience, as the rise in remote and mobile-first workers requires full access to communications capabilities while on-the-go. For these users, Fuze added critical functionalities that historically workers could only access deskside, including improved mobile call escalation from video to screen share and new agent queues where contact center agents can participate in calls from a mobile device. Fuze also enables users to choose the best method for connecting calls, from Wi-Fi and cellular data only, to cellular minutes when data connectivity is poor. The global voice updates handle transitions automatically and will also recommend action when connectivity is low.