Rimhub, which provides outsourced managed services for communications service providers, has launched a Custom Application Development service for building, integrating and providing value-added applications to existing communication products.
Based on the BroadSoft BroadWorks platform, Rimhub has integrated the service into its IP Center of Excellence (COE) portfolio.
“Rimhub’s Custom Applications Development service offers [telecom service providers] an affordable and comprehensive solution to building and integrating apps that enhance value, reduce churn and increase their subscribers’ satisfaction,” said Omar Paul, vice president of IP services for Rimhub. “By utilizing Rimhub’s IP COE engineers, customers have access to a team of trained, professional software developers with deep experience in communication product integrations.”
He added, “A distinguishing benefit we have is that we don’t just build it and walk away, but rather provide product-level enhancement and support options for the life of the deployment. That is the difference between Rimhub and a typical development shop.”
Rimhub said that it has already completed and deployed several turnkey applications for hosted PBX providers. Examples include custom call center monitoring dashboards written in rapid application development technologies such as Node.JS, MongoDB and HTML5; apps components designed to connect VoIP platforms with instant messaging; and presence servers using Java and custom desktop-based notification applications that integrate incoming and outgoing call information with third-party SaaS platforms.
