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Wednesday, April 14, 2021

RingCentral Introduces Direct Calls from Salesforce

RingCentral has announced the release of in-app calling for Salesforce.

The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement.

With in-app calling, sales associates can easily control and manage all customer calls without ever leaving their browser. Users can select their preferred caller ID number, organize multiple calls as separate tabs on the browser, and manage incoming and outgoing calls across devices without having to download any additional software.

The capabilities are built with WebRTC technology and are the latest advancements in the growing list of features of the RingCentral for Salesforce integration.

Sales teams are using RingCentral for Salesforce to improve business continuity, automate tedious tasks, and easily access call history information needed to deliver personalized customer experiences.

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