With this acquisition, ScanSource and Intelisys partners can build out their customer relationship management (CRM) capabilities and professional services offering without starting their own practice. CRM is essential for a successful customer experience and the gateway to other opportunities. With Canpango’s expertise and resources, partners can uncover and expedite new revenue streams and opportunities, such as CRM and customer support solutions integrated directly with contact center as a service (CCaaS) and unified communications as a service (UCaaS).
“As our partners continue to move upmarket into larger, more complex UCaaS and CCaaS opportunities, the requirements for CRM are increasing. The team at Canpango brings extensive experience around these technologies, as well as the professional services needed to make these solutions successful,” said Mike Baur, CEO, ScanSource, Inc. “We continually look for new markets for our partners to delve into and are excited about the opportunities this acquisition brings. We welcome the Canpango team to the ScanSource family.”
“CRM is at the core of every customer conversation, as reliable data allows for more meaningful customer relationships. The CRM conversation provides a natural entrance point for partners to extend their current offerings beyond UCaaS and CCaaS to include CRM, marketing automation, business consulting services and more,” said Matt Lautz, co-founder and CEO, Canpango. “We are excited to join the ScanSource team and to deliver the professional services that can help both ScanSource and Intelisys partners accelerate these business opportunities.”
Canpango has approximately 70 employees and is headquartered in Milwaukee, WI, with offices in Chicago, New York, London and Port Elizabeth, South Africa. Matt Lautz, along with the Canpango team, will join ScanSource. Lautz will lead Canpango as ScanSource’s CRM and business process consulting practice, broadening the company’s reach and continuing to build a long-lasting global relationship with Salesforce and the growing partner community. Previously, he was a co-founder and CEO of Corvisa, a cloud communications provider that was sold in January of 2016 to ShoreTel, a long-time strategic vendor partner of ScanSource.
The acquisition closed on August 20, 2018. The terms of the agreement were not disclosed.