Digital workflow company ServiceNow added new generative AI (GenAI) capabilities in its Washington, D.C. platform release. The new features enhance Now Assist GenAI experiences, which are designed to offer responsible, intelligent automation that is embedded into the ServiceNow platform. Available today, Now Assist for IT Operations Management (ITOM) AIOps, Now Assist in Virtual Agent enhancements and ServiceNow Impact AI accelerators extend ServiceNow’s AI capabilities, helping to boost productivity and accelerate value from AI investments.
ServiceNow’s Washington, D.C. release brings new, expanded solutions to the enterprise that orchestrate smarter experiences and enable faster deployment—empowering organizations to scale generative AI across departments and recognize ROI on a single platform.
“The partnership between human intelligence and artificial intelligence enables a new level of simplicity to drive better business outcomes. However, CEOs have a difficult challenge. They know they must invest in generative AI to realize its true potential, but they can’t sacrifice proper privacy and governance while they move quickly,” said Jon Sigler, SVP of Platform, ServiceNow. “ServiceNow leads the industry with secure, responsible generative AI solutions, all on a single platform for end‑to‑end business transformation. With the latest innovations in the Washington, D.C. release, we are bringing generative AI to new use cases and personas so we can multiply its impact for every industry.”
The releases are part of ServiceNow’s Now Platform Washington, D.C. release, and are now generally available to all customers in the ServiceNow store.
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