ShoreTel has announced the availability of a cloud unified communications and contact center offering in the UK.
Dubbed ShoreTel Cloud for Partners, it allows UK channel partners and customers purchase, deploy and manage ShoreTel systems onsite, or have them delivered from the cloud by partners as a subscription service.
The company said that the offer comes as a direct result of research gathered from the UK channel showing a customer requirement for cloud services, and growth in unified communications as a service (UCaaS). The solution has also been designed specifically to meet the requirements of the ShoreTel channel by complementing existing access, call bundles and other managed services, enabling them to create end-to-end managed services.
“More and more enterprises in the UK are looking to the cloud as the most effective solution for their communications needs,” said Adrian Hipkiss, vice president of EMEA at ShoreTel. “ShoreTel Cloud for Partners is a unique opportunity for customers to buy into a cloud solution and have access to genuine choice and flexibility, which is particularly important in the competitive UK market. Our goal is to deliver, via our partners, the high customer satisfaction and low total cost of ownership of a managed service that sets us apart from our competition.”
ShoreTel Cloud for Partners is initially available from Softcat, Solar Communications and Incom. Customers will be able to choose from different user profiles, including contact center, mobility and UC, to meet individual business needs.
“For us, as a partner, ShoreTel Cloud for Partners complements the existing services we offer in support of our customers’ network infrastructures like WAN and LAN,” said David Hughes, CEO at Incom. “The result is a solution that’s highly available, feature-rich and customizable to meet individual client requirements.”
Sam Routledge, solutions director at Softcat, added, “As an extension of our customers’ IT departments, we understand that cloud services are key to business growth today. This partnership with ShoreTel addresses this market demand and allows us to focus on the unique needs of each customer through an end-to-end cloud UC and contact center offering.”
