ShoreTel Taps Operations Head to Become Next CEO

Channel-friendly unified communications and business IP phone provider ShoreTel has named Don Joos to serve as the company’s president and CEO.

“With a successful track record of strong leadership, operational excellence and customer focus both at ShoreTel and throughout his career in the business communications industry, the board is very pleased to appoint Don Joos to the role of president and CEO,” said Chuck Kissner, chairman of the board. “After an extensive search it became clear that Don is uniquely qualified to fully mobilize the company in its drive to be the leading unified communications provider. His achievements, knowledge of the industry, vision, respect of his peers and employees, and commitment to the company’s strategy set him apart.”

Joos joined ShoreTel in April 2011 as vice president of global services, and for the past year has served as senior vice president of business operations overseeing approximately 50 percent of the company operations through the direct management of engineering/R&D, product management, global support and services, IT, quality and operations.

Prior to joining ShoreTel, Joos spent nine years as a company vice president at Avaya. Joos also applied his business entrepreneurial capabilities helping to build an e-commerce start-up and has held service and operational roles at Williams Communication Solutions, Nortel Communication Solutions and Marshalls Inc.

“ShoreTel now has the opportunity to extend its leadership position by fully integrating its cloud offering across its suite of unified communications products,” said Joos. “With some of the highest customer satisfaction in the business, world-class employees and a strong track record of innovation, the company’s prospects are unlimited. I look forward to working with the ShoreTel team during this very exciting time to further accelerate our recent progress.”

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