Cloud communications provider Sinch and one of North America’s largest and most trusted membership organizations, AAA, are partnering to expand chat capabilities for people requesting roadside assistance. These changes allow motorists stranded in remote areas to connect seamlessly with AAA for help.
Each year, millions of Americans are at risk of having need of road assistance while not being near a cellular network.
Earlier this month, AAA announced users of the iPhone 15 lineup, as well as iPhone 14 users can get access to Roadside Assistance via satellite using AAA services. AAA responds to approximately 30 million calls for roadside assistance annually and serves more than 63 million members.
Sinch, which has been an official Apple Messaging Service Provider since 2018, will serve as the software provider making it seamless for AAA agents to be in near-live contact with motorists and localize them using satellite connection. This option to contact AAA will relieve millions of Americans a year from fear of needing to have road assistance while not being near a cellular network.
Sinch and AAA previously have worked together in initiatives to drive meaningful member experience through mobile messaging. For instance, Sinch has made the AAA’s 800-HELP number text-enabled. When a member texts, the response from AAA includes a web link that allows the user to create a request for roadside assistance without having to speak to an AAA agent.
Learn more at sinch.com.
Photo by Paul H
