SkySwitch, a white-label platform for resellers, has integrated Socket, a quote-to-cash application.
“While there are several partners with which a reseller can offer a white-label hosted PBX solution, many view their responsibility to their resellers as ending with what happens on the telephone,” said Eric Hernaez, president at SkySwitch. “SkySwitch goes further by providing resellers with solutions that address the nuts and bolts of their business, with advanced tools for provisioning, diagnostics, and even sales and marketing.”
The integration of the SkySwitch dashboard with Socket enables resellers to create a quote with products imported straight from the billing system’s catalog. Customers can then accept the quote by clicking a link in an emailed form. Once a quote is accepted by the customer, an account shell is automatically built in the SkySwitch system.
“This was a particularly interesting integration,” said Matt Stansfield, customer success specialist at Socket. “In most cases when Socket is integrated with a CRM, the information shared by the system is pretty basic, customer contact, billing and products ordered. However, there is significantly more information collected when properly quoting a Hosted PBX system. All of this information needed to be organized and moved into the SkySwitch platform to fulfill the order and provision the account.”
“The new Socket integration just simply blows away my last white-label provider’s quoting tool that I was forced to use for four long unproductive years,” said SkySwitch customer Jose Alfonso, president and CEO of Voiceware. “I love the multiple templates and the payment processing in the checkout process. This has dramatically improved my cash flow and time to close.”
