Cybersecurity as a service company Sophos is expanding its commitment to the channel with the addition of a new Partner Care offering within its global partner program. This program features a dedicated, 24×7 team of Sophos experts to handle non-sales related questions and provide operational support.
Partner Care is specifically designed to speed response times for Sophos partners and MSPs that need assistance with administrative and operational tasks, freeing them to focus on selling and securing customers with Sophos’ portfolio of managed services and endpoint, network, email and cloud security solutions.
“Based on our decades of experience successfully supporting partners who sell to mid-market and small business organizations, we know that administrative and operational issues take away valuable time needed to build customers relationships, pursue prospects and close new business deals,” said Kendra Krause, SVP of global channels and small business sales, Sophos. “Partner Care reinforces Sophos’ longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks.”
Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, handling Not For Resale (NFR) requests and more. With this level of service, partners working with small and mid-market organizations can better boost their productivity and increase profitability.
In addition to Partner Care, Sophos is offering several enhancements to its global partner program, including an additional five percent reward on top of a deal registration discount for partners selling Sophos Managed Detection and Response (MDR). This expires March 31, 2024.
To help further partners and MSPs with their awareness of critical industry issues, Sophos provides real-time and historical threat intelligence from its Sophos X-Ops unit, a cross-functional team of more than 500 Sophos cybersecurity experts worldwide. Sophos X-Ops’ intelligence helps partners and MSPs confidently address customers’ questions and concerns about the latest ransomware, vulnerabilities and attacks circulating in the news. For example, Sophos recently wrote about the return of Qakbot, after law enforcement disrupted the botnet’s infrastructure in August 2023. With Sophos’ visibility into this
attack and others, partners and MSPs can better be on alert for suspicious behaviors and put customers’ minds at ease.
The Sophos Partner Care and additional partner enhancements are immediately available exclusively through the Sophos Global Partner Program.
