CallTower, which delivers cloud-based, enterprise-class UC, contact center and collaboration solutions was named a 2023 Global Partner by the intelligent CX platform provider, Five9. This award recognizes the achievements of the Five9 worldwide ecosystem of channel partners, systems integrators, strategic alliance partners and ISVs.
In particular, CallTower partners with Five9 to deliver comprehensive contact center integration solutions. This collaboration leverages Five9’s advanced cloud-based contact center capabilities, seamlessly integrated with robust CallTower communication solutions to provide improved customer service experience. The integration enhances operational efficiency, offering features such as intelligent routing, real-time reporting and omnichannel support, ensuring that customer interactions are handled with care and precision.
By combining CallTower’s expertise in cloud communications with Five9’s cutting-edge contact center technology, businesses are empowered with a scalable, flexible solution that not only meets the demands of today’s fast-paced communication environments but also anticipates the needs of tomorrow. This partnership is a testament to CallTower’s commitment to delivering communication solutions to drive customer satisfaction and business growth.
“We are incredibly honored to receive this award from Five9, recognizing our collective efforts to deliver what we believe is one of the most comprehensive contact center integration solutions on the market today,” said Rachell McConkie, CallTower’s contact center product owner. “This achievement underscores our commitment to innovation and excellence in serving our customers. Together with Five9, we’ve focused on creating a seamless, efficient, and powerful solution that not only meets the dynamic needs of today’s businesses but also sets a new standard for customer engagement and support.”
“Our partnership with Five9 has enabled us to push the boundaries of customer engagement, providing scalable, robust and efficient communication solutions that meet the evolving demands of businesses globally,” said CallTower CRO, Wiiliam Rubio. “We are thrilled to be honored with this award as a testament to our team’s hard work and dedication. Together, we are setting new standards in the industry, empowering organizations to deliver exceptional service that drives satisfaction and growth.”
“Our partners consistently provide a high level of value to Five9 and our joint customers. The continued growth we have experienced over the last several years would not have been possible without the global reach and stellar performance of our partners,” said Jake Butterbaugh, SVP, global partners. “These partner award winners represent the best of the best. We are so happy to recognize them and are humbled and inspired by their commitment to Five9 and to delivering outstanding CX. Congratulations, CallTower on your well-deserved recognition.”
Check out info on CallTower’s and Five9’s partner programs.
