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Wednesday, April 14, 2021

TBI Adds CPaaS and CCaaS Provider Infobip to Portfolio

TBI has added Infobip to their provider portfolio. Infobip offers a global, omnichannel CPaaS platform that supports communications over email, SMS, RCS, mobile app messaging, WebRTC, live-chat, voice, video, and OTT chat apps, including WhatsApp, FB Messenger, Apple Business Chat, and Google Business Messenger.

Leveraging their native CPaaS platform, Infobip offers three enterprise-class SaaS offerings – CCaaS, customer engagement automation, and no-code chatbot build solutions, to address customer experience (CX) needs across a customer journey.

Infobip’s modular platform enables customers to adopt capabilities that align with their unique needs. As such, TBI’s partners can now expand their offerings with Infobip’s full stack CPaaS solutions for both SMBs and large enterprises.

Supporting a mix of two deployment models – UI (for business practitioners) and API/SDK (for integrators/developers/service providers) – Infobip solutions can effectively serve the needs of various channel partner types and customer scenarios.

Another unique feature is that communications can seamlessly switch/fail-over from one channel to another in contact center/marketing communication scenarios respectively. With local presence in 65+ countries, Infobip can effectively support customers with regional resources and local expertise regarding regulations, policies, customer engagement preference and more. Infobip also provides direct connectivity to a global network of 750+ mobile network operators and OTT platforms, bringing worldwide reach, offering secure, high-quality customer communications for brands across all industry verticals.

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