TBI has added Infobip to their provider portfolio. Infobip offers a global, omnichannel CPaaS platform that supports communications over email, SMS, RCS, mobile app messaging, WebRTC, live-chat, voice, video, and OTT chat apps, including WhatsApp, FB Messenger, Apple Business Chat, and Google Business Messenger.
Leveraging their native CPaaS platform, Infobip offers three enterprise-class SaaS offerings – CCaaS,
Another unique feature is that communications can seamlessly switch/fail-over from one channel to another in contact center/marketing communication scenarios respectively. With local presence in 65+ countries, Infobip can effectively support customers with regional resources and local expertise regarding regulations, policies, customer engagement preference and more. Infobip also provides direct connectivity to a global network of 750+ mobile network operators and OTT platforms, bringing worldwide reach, offering secure, high-quality customer communications for brands across all industry verticals.