Chicago-based master agency Telecom Brokerage Inc. (TBI) has launched a new pre-sales support structure designed to increase efficiency, accountability and provide more focused and responsive support to their partners. The new teams consist of a channel Manager and dedicated product support specialists.
“TBI has always taken pride in providing the best partner experience possible and is constantly striving to improve that experience,” said Ken Mercer, TBI’s vice president of sales. “These new dedicated account teams will simplify and speed up communications, allow teams to identify the buying and quoting patterns of their agents and therefore provide custom tailored solutions quickly and accurately.”
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