TelePacific is re-branding as TPx Communications.
The managed services carrier said that the name gives a nod to the past while it focuses on a future built around more than telephony but also hosted unified communications, managed IT and connectivity. Also, it now serves businesses nationwide, not just on the West Coast.
“When we acquired DSCI last year as part of our ongoing evolution in response to our customers’ needs for integrated managed services it was pretty clear that neither ‘Tele’ nor ‘Pacific’ fit the company we are today,” said Dick Jalkut, TPx CEO. “We’re national, and we’re the premier managed services carrier, which means that we live up to a five-nines performance guarantee expectation for all of our extraordinarily broad portfolio of solutions. Customers aim to reach a higher state of connectedness, and TPx’s managed services simplify their lives so they can concentrate on growing their businesses instead of overseeing their networks. TPx is really TelePacific to the ‘x’ power.”
Los Angeles-based TPx has been growing rapidly, adding employees, new facilities and products. In the last three months, it has unveiled state-of-the-art demo rooms in offices across the country where customers can get hands-on experience with its flagship UCx hosted unified communications product suite, and a new security operations center (SOC) in St. Louis as the anchor for its growing portfolio of security services. Today, managed services drive the majority of TPx’s new business, and it has tripled the provisioning staff supporting a managed services, which also include hosted managed IT, Office 365 support, security and continuity solutions.
“While connectivity is still a big part of our business,” Jalkut said, “that means something very different today than it did when we depended only on our own networks. We’re increasingly using software-defined networking, SD WAN, to deliver our services over any customer connection, anywhere. That’s a game-changer that lets enterprises benefit from our leading-edge and cost-effective solutions without being limited by their geography or network connectivity provider.”
“TelePacific consistently rates among the very best providers by our top-performing agent partners – a company we depend on to help us navigate the tremendous changes that today’s technology and evolving customer expectations bring,” said Alan Sandler, founder and managing partner of master agency Sandler Partners. “They earn very high marks for their suite of managed services and their connectivity breadth, as well as their dependability and willingness to go the extra mile for our partners and their customers. We loved working with TelePacific regionally, but we’re really excited about working with TPx and its people across the entire country as they show the world what a managed services carrier can be.”
TPx’s underlying corporate identity will remain unchanged for all legal and regulatory purposes. Customers will see no change to their contracts, support or contact information. DSCI, a TelePacific company, will be fully integrated as part of TPx and will share our new brand name.