This post was sponsored by Bicom Systems.
Have your customers started asking for CCaaS yet?
As businesses of all types and sizes begin to realize that call center technology is not only within their reach (this has not always been true!), but also provides valuable insight into their daily business operations, the demand for CCaaS solutions has skyrocketed.
So what exactly is CCaaS?
Contact Center as a Solution is a simplified, feature-rich service that improves customer experience with no hassle. How many customer support calls do you receive each day? How long are your customers on hold? How many calls are dropped? These are just a few of the questions that CCaaS answers.
Channel partners face constant choices in deciding which solutions and technologies to offer their customers. Not so long ago, VoIP was the obvious answer and it was often enough to create a thriving business. But as all players in this industry know, technology changes quickly and VoIP is no longer the only solution to current customer demand.
As modern technologies like unified communications, integration, and SaaS in general have hit the scene, customers have come to expect more from their voice providers. Product bundles that offer everything they need in a one-stop-shop are the ideal solution.
The latest arrival? CCaaS.
- 80 percent of the market is waiting for CCaaS – Until now, small and medium businesses have been unable to access the benefits of call center applications, but this all changes with cloud-based CCaaS. With SMBs accounting for 80 percent of the market, that is quite the opportunity.
- Your customers already want CCaaS – Many ITSPs are now realizing that their average customer has some form of call center requirement. For example, an SMB with inbound order taking, or any company with decent customer service. Even your existing customers will buy in.
- CCaaS pays better – The per-seat retail price for a call center is nearly double that of a hosted seat, and experience shows that customers are willing to pay it. Tools and data that will help them manage their business better are priceless.
And we are just getting started. We have 4 more reasons for you to capitalize on the demand for CCaaS.
Are you convinced? Then the question becomes, where to start?
New technology is overwhelming, but we have good news. Bicom Systems is teaming up with ThinQ to create a cloud-based CCaaS solution that covers all of the bases.
“Until now, small- and medium-sized businesses have been unable to access the benefits of a call center application,” says Eric Johnson, new business rep for Bicom Systems. “Very large CapX, human-resource-intensive software has prevented them from monitoring daily business operations. This all changes now with Contact Center as a Service in the cloud. No CapX, up and running in days instead of months, feature-rich and easy-to-use is the mantra in this new marketplace.”
Bicom Systems brings its call center software to the table. Call center PBX is designed to simplify and enhance call management at busy contact centers of any size. It offers all of the tools needed to effectively start and manage inbound or outbound call campaigns.
ThinQ’s award-winning least cost routing on inbound and outbound voice, including toll-free calling for contact centers, brings access to the top tier-1 carriers, a complete disaster recovery strategy, real-time calling insights, and easy number porting, searching, ordering, and provisioning.