Three Updates from SkySwitch at ITEXPO

It’s been a busy week so far for SkySwitch at ITEXPO in Fort Lauderdale, with the company making three important announcements.

SkySwitch Launches New Appointment Reminder App

SkySwitch kicked off the week by releasing a new Appointment Reminder App, an application that makes appointment scheduling and management easier for service-based businesses.

Consumer-centric engagement applications are in high demand for service-based companies, and SkySwitch resellers are now equipped with a solution that works seamlessly with the Cloud Voice, Business SMS and other UCaaS products that their customers use.

With this new application, customers of SkySwitch’s resellers can now easily schedule and record appointments, and configure automated reminder campaigns for those appointments. Reminder campaigns can be set up as voice or SMS reminders, or a combination of the two. These campaigns can either be scheduled as one-time events or as recurring reminders. In addition, the new solution can be integrated with hundreds of CRM applications and other online scheduling services using popular workflow automation tools, like Zapier and IFTTT, so reminders can be scheduled automatically when an appointment is created.

The Appointment Reminder app also includes an Appointment Reminder Report feature that makes it easy to filter and drill down on important details, like recipient phone number or reminder delivery status. The application can also detect pre-configured keywords so recipients can easily opt-in or opt-out of appointment reminders.

Grandstream Becomes a SkySwitch Approved Device Supplier

On Tuesday SkySwitch announced that Grandstream, a provider of award-winning SIP unified communication solutions, has become an approved supplier to its North American network of resellers and their customers. SkySwitch and Grandstream will deliver, through the reseller-exclusive SkySwitch online store, world-class unified communication endpoint solutions to customers of SkySwitch’s reseller community.

SkySwitch has certified a wide range of Grandstream’s VoIP endpoint solutions, including their GRP series phones as fully interoperable with the SkySwitch telephony platform, making the line of devices available to over 500 resellers in the USA and Canada. The certified Grandstream solutions are available for purchase directly from the SkySwitch online store, as well as Grandstream’s certified channel partners.

SkySwitch resellers can now utilize Grandstream’s powerful, easy-to-use and cost-effective endpoint solutions while taking advantage of seamless purchasing, provisioning, warranty support and shipping.

SkySwitch and Datagate to Provide Telecom Resellers With Advanced Billing Integrations 

On Thursday it was announced that SkySwitch is now Datagate’s first authorized sales and support partner in North America.

The announcement of this new relationship, which creates one of the most efficient platforms in the market for resellers to manage and bill customers.

Datagate is bringing their telecom billing solution directly to SkySwitch resellers, further positioning SkySwitch as the leading single-point supplier to white label telecom resellers, VARs, ISPs and MSPs. As white label providers, SkySwitch and Datagate are both dedicated to enabling MSPs to resell cloud voice and other UCaaS services.

In addition to ConnectWise Manage, Datagate also integrates with QuickBooks, Xero and other popular accounting packages.