TPx (formerly TelePacific) has realigned its service provisioning organization to create an exclusive team dedicated to processing service orders, installations and escalations for TPx’s agent partners and their clients nationwide.
TPx completes approximately 1,000 orders per month. With nearly half of those orders coming from its agent channel, the realignment will focus on agent experiences and communications as TPx accelerates its channel sales development and expansion throughout the country.
Yvette Barreto, an experienced TPx service delivery manager, has been promoted to spearhead the new group as director of agent channel provisioning. She arrived at TPx in 1999 as a project engineer.
“Provisioning these complex services requires a special level of support and communication with agents throughout the process,” said Ken Bisnoff, senior vice president of strategic opportunities at TPx. “Based on Yvette’s remarkable track record and the confidence she has inspired in our agent partners, she’s the right person to lead this effort. Yvette and her team will deliver for agents and their clients, and then some.”
Matt Johnson, director of service delivery for QOS Consulting, a California-based telecom agency, noted: “I’ve worked with Yvette for quite some time and she always keeps the customer’s best interests as her top priority. We expect Yvette to be very successful working exclusively with the channel as she genuinely values agent relationships and understands how to deploy the sophisticated solutions that our clients need today. We know she’ll be phenomenal in her new role and look forward to continued success working with her and TPx.”
Barreto’s new agent provisioning team brings together several project managers, coordinators and engineers with an average 14 years of experience liaising with agent partners and customers to manage service orders, installations and escalations.
“We’ve assembled a top-notch provisioning team to exclusively serve the agent community,” said Barreto. “Every team member takes pride in rolling up the sleeves and doing what it takes to complete installations as quickly and efficiently as possible. Most of them already have years of experience supporting agents and have developed strong relationships with them as a result. They enjoy communicating and collaborating with agents, and will do whatever it takes to provide them and their clients with exceptional service.