TPx Communications has joined TrustedSky, an association of service providers in the cloud and unified communications market.
TPx agent partners gain access to TrustedSky’s portfolio of web-based tools for streamlining the provisioning of cloud-based communications solutions. This includes the Beacon self-service web-based customer assessment tool, with the ability to test and diagnose network conditions to assist hosted unified communication-as-a-service (UCaaS) customers in identifying network capability and quality.
“The service is simple but powerful,” said Kerry Shih, developer of the software behind TrustedSky. “With the click of a link, users can temporarily turn their machine into a VoIP testing device that can send test calls to beacons installed in data centers. The test VoIP packets created by the end-user’s PC ride along the same path as a ‘real’ VoIP packet, traversing the entire network and recording the result. Based on this simple ‘pitch and catch’ test, TrustedSky lets the user know if they should call their IT department, their ISP and/or their hosted VoIP provider for assistance. This helps the end user reach a quicker resolution, shortens the support cycle and keeps the hosted VoIP providers service queue to a minimum.”
“We know that unified communications is more than a set of products for businesses today,” added Ken Bisnoff, senior vice president of strategic opportunities for TPx. “It’s increasingly a mainstay of daily business operations that is central to customer satisfaction and competitive strength. Making TrustedSky’s quick and powerful diagnostic and performance assessment tool available to our channel partners gives them another powerful resource they can use to build their positions as valued counselors and partners who can deliver the best UC solutions to their customers.”