TPx has launched UCx Contact Center for its UCx unified communications as a service (UCaaS) platform.
UCx Contact Center is an all-inclusive, cloud-based contact center solution that delivers a seamless experience for both call center agents and customers. UCx Contact Center builds upon the core functionality of a call center to include advanced features such as customizable call routing, automatic call-backs, built-in call recording and dynamic reporting – all in a single package that’s backed by TPx’s industry-leading commitment to service quality.
The UCx Contact Center web portal offers a great degree of flexibility to agents, supervisors and system administrators alike. Agents are empowered to work from anywhere, with the ability to place and receive calls for the business from any computer. Supervisors gain access to powerful reports and automatic call recordings that deliver the data they need to optimize the customer’s experience. And, system admins benefit from a simple drag-and-drop interface to create balanced call queues across sites, teams and agents at any location.
UCx Contact Center is now available to customers of TPx’s UCx service. It’s well-suited for large or complex organizations, or those that need advanced reporting capabilities. For businesses that need a simpler way to route inbound calls to a queue of agents, TPx continues to offer the UCx Call Center solution as part of its UCx portfolio.
