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Friday, January 15, 2021

Twilio Welcomes Deloitte Digital As Premier GSI

Deloitte Digital has joined the Twilio Build partner program as a premier global systems integrator (GSI).

Deloitte Digital, part of Deloitte Consulting, joins a growing global ecosystem of systems integrators with technology practices dedicated to building customer engagement solutions using Twilio’s cloud communications platform.

The Twilio Build partner program, now with expanded go-to-market support, has certified Twilio Build partners in North America, Asia Pacific, Japan, Europe, and Latin America.

Deloitte Digital’s Twilio practice will offer the entire Twilio product suite, including Twilio Flex for contact centers, as well as the full set of Twilio communications APIs and platform services, to help clients reinvent their marketing, sales and services, and transform the customer engagement experience. The two companies will also collaborate to expand the ConvergeHEALTH Connect platform, adding engagement capabilities with Twilio-powered text, voice, telephony, and video engagement. Supporting critical patient engagement and care delivery with Twilio’s flexible communication channels plays a crucial role in expanding human experience in healthcare, and supporting clients through their digital journeys.

As part of Twilio Build Partner Program expansion, the company recently launched Lightning Packages, predefined expert offerings that give partners and customers a structured delivery plan for Twilio’s most in-demand use cases, including cloud contact centers, text-based notifications, and voice and video applications. The packages equip certified partners with project-based guidance to jumpstart their customer’s communication workflows and get to value faster. Lightning Packages provide implementation guidance, managed launch support, and health checks that ensure customers are getting the most out of their Twilio-based solutions. Twilio’s own professional services teams will work alongside partners to deliver these offerings.

Twilio’s Build Partner ecosystem has grown dramatically since it launched in 2018, and members now help companies design, build, and deploy customized communications solutions on the Twilio platform around the world. The Twilio Build Partner Program offers go-to-market support, certification, and training programs to help technology, consulting, and resell partners transform communications and customer engagement for their customers.

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