Unified Office announced today that they are bringing their award-winning Total Connect Now (TCN) business communications solutions to the hospitality industry.
This offering integrates with leading hotel management and messaging services such as Opera, Synergy and Kipsu to provide full customer visit, bookings and preference details with each incoming call along with other productivity tools. As a part of this offering, Unified Office has also created an in-room portal for guests to be referred to local vendor and service providers, such as restaurants and tourist venues. In-room concierge features including self-ordering functions for room service and housekeeping and other services are also fully integrated into the in-room portal to increase staff effectiveness and guest experience. Hotel rooms can once again serve as meaningful profit centers along with improving the overall guest experience.
Total Connect Now integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools into a seamless, high quality, reliable communications service that can be configured to meet the unique needs of any business.
This offering ensures that hotels will not miss calls and customers won’t receive a busy signal or be placed on hold. Employees can answer and transfer calls from any device, from any location. They can also easily change their messages on hold, and their voicemail and text messages, and add customized call flows themselves dynamically whenever they choose. Hotel managers can also use Unified Office’s analytics for an at-a-glance view of customer service responsiveness in real-time for pending guest requests for housekeeping, front desk, room service and other guest service offerings.