The UPSTACK digital infrastructure platform bought Strategic Telecom Partners, a technology services advisory firm out of Overland Park, Kansas. The transaction’s terms were not disclosed.
As part of UPSTACK’s investment, Brad Carrell, Strategic Telecom Partner’s Founder and Managing Partner, will join the company as Partner and Managing Director.
Founded in 2012, Strategic Telecom Partners advises midmarket and enterprise clients on the optimal solutions to meet multi-location IT infrastructure requirements. Known for its tenacious customer advocacy, the company specializes in network connectivity, mobility, UCaaS, CCaaS, SD-WAN, security and more.
“Brad Carrell is ahead of the curve. He built Strategic Telecom Partners into one of the top-performing technology advisory firms based on delivering an exceptional customer experience long before CX was top of mind,” said UPSTACK Founder and CEO Christopher Trapp. “Customer advocacy is a guiding principle at UPSTACK and one of the many reasons I’m excited to welcome Brad to the UPSTACK team.”
Carrell started Strategic Telecom Partners after a decade of selling business network services for wireline and wireless providers such as Sprint (now T-Mobile) and Time Warner Cable (now Spectrum). His plan was to offer services that align with customer need rather than providers’ sales quotas.
“We sit on the customer’s side of the bargaining table and only win when they win,” said Carrell. “We put ourselves in our customers’ shoes, thinking through the next steps to achieve maximum value before and after the purchase. Leaning into the ‘day two’ customer experience has been key.”
Carrell sees tremendous opportunity ahead to help his clients embrace transformative technologies. However, to do so, he realized he would need a bigger team backing him up and began looking at options for teaming up with a larger organization like UPSTACK.
“I joined UPSTACK because I care about my customers, their success and future,” said Carrell. “My customers will benefit from having more resources without losing me. In fact, I will be more available to advise them about more solutions that can drive their business growth.”
For more information about UPSTACK’s agency investment program, contact partners@upstack.com.
