UPSTACK Hires Senior Vice President of Customer Experience

UPSTACK, a profitable, fast-growing platform that transforms the buying experience for businesses seeking cloud and internet infrastructure solutions, announced IT industry veteran Meghan Hambacher Wilkinson has joined the company’s leadership team as senior vice president of Customer Experience.

In her new role, Wilkinson will lead UPSTACK’s end-to-end support organization, driving success for its advisor partners, technology vendors and their shared business customers. Specifically, she will oversee the company’s sales support, implementation and customer support teams, processes and systems.

UPSTACK, which is backed by an initial $50 million investment from Berkshire Partners, delivers a ground-breaking platform that pairs the industry’s leading technology advisors and a data-driven application to architect and source customized technology solutions for businesses of all sizes.

Wilkinson is a technology and channel leader with expertise in transforming and driving friction out of organizations, processes, systems and tools to deliver a superior customer experience. During her career, Wilkinson has held leadership roles across revenue, sales, IT, operations, offer and contract management, marketing and strategy.

Before joining UPSTACK, Wilkinson led sales as chief revenue officer with master agency Telarus. Previously, she spent 10 years with Lumen (and its predecessors CenturyLink and Level 3 Communications), where she rose through the ranks from marketing operations intern to vice president of Indirect, Partner and Customer Success.

Wilkinson’s immediate goals are to evaluate, streamline and reinforce the UPSTACK support organization, including the tools and dedicated teams that span the customer lifecycle — from initial proposal and installation to ongoing support and revision.