Vonage has been granted seven new patents by the United States Patent and Trademark Office.
The company now owns 113 U.S. patents, with more than 200 U.S. patent applications pending, along with many foreign patents and pending applications in jurisdictions worldwide.
“Our most recent patents broadly cover unique features applicable to communications platform as a service (CPaaS), enabling developers and enterprises to embed contextual communications into Web sites, apps and business workflows,” said chief legal officer Kurt Rogers. “Using CPaaS solutions, businesses are able to increase customer engagement by seamlessly providing direct, relevant and actionable communications to their customers across any mode of communication, on any platform, from text, to chat app, to social media, to voice.”
he added: “We’ve also received several new patents covering technology related to Unified Communications as a Service (UCaaS) features and enhanced quality of service.”
The new patents include:
CPaaS Patents
U.S. Pat. No. 9,325,699, “Method and Apparatus for Routing Application Programming Interface (API) Calls,” covers a telecommunications system that is accessible through an Application Programming Interface (API), enabling partner providers to provide telecommunications services to their own customers.
U.S. Pat. No. 9,319,440, “Third-Party Call Control Application Program Interface,” provides a technique for handling call requests made via an API, where the calls are connected using Voice over Internet Protocol (VoIP). Vonage owns three additional patents related to this technology, U.S. Pat. Nos. 8,320,543, 8,588,389 and 8,683,044.
UCaaS Patents
U.S. Pat. No. 9,325,746, “Systems and Methods for Routing Internet Protocol Telephony Communications,” covers technology that provides more efficient routing of VoIP calls between customers on the same local network.
U.S. Pat. No. 9,313,631, “Method and System for Intelligent Call Termination,” provides techniques for modifying the ring duration for incoming calls based on specific characteristics, such as time of day or caller ID, and the recipient’s prior behavior in accepting previous calls with similar characteristics.
Quality of Service (QoS) Patents
U.S. Pat. No. 9,299,358, “Method and Apparatus for Voice Modification During a Call,” covers a system for automatically adjusting a speaker’s voice to enhance comprehension by the recipient, for example, based on differences in the callers’ respective dialects.
U.S. Pat. No. 9,313,238, “Systems and Methods for Communication Setup via Reconciliation of Internet Protocol Addresses,” enables a VoIP provider to more reliably establish communications for a greater variety of calling devices.
U.S. Pat. No. 9,313,676, “Systems and Methods for Predictive Analysis of Technical Support Issues,” enables a technical support system to predict the most likely reason that a customer is calling to request technical support based upon historical data, such as operational data regarding the customer’s device.
