Votacall has added speech enabled call center functionality to its enterprise SaaS speech suite, Votacall chitchat.
Votacall chitchat simplifies queue and resource management by granting agents one-touch access to enter and exit a call center queue at any time from anywhere and via any device. All an agent has to do is call into their personal chitchat speech assistant and say, “Join the queue.”
“The customer experience is our primary focus at Votacall and it has become our differentiator in the crowded hosted PBX markets,” said Andy DeAngelis, COO, Votacall. “There is an absolute need in the call center space for simple to access and simple to use features that promote the distributed call center and always-on, anywhere agent. Votacall chitchat with speech enabled call center addresses this need. We believe that this Cloud-based Speech feature will be a tremendous advantage and value to our hosted VoIP call center clients.”
In addition, because chitchat simplifies an agent’s ability to truly be always-on and anywhere, it also addresses call center business continuity and disaster recovery functionality, processes and plans. Think about the impact something so simple will have on how call centers handle clients during peak times and busy seasons.
Votacall chitchat with speech enabled call center is included as part of the Votacall Office Access hosted VoIP phone system.