Windstream has been recognized by ATLANTIC-ACM as a recipient of the 2014 Metro Wholesale Service Provider Excellence Awards in the ILEC class for Voice Value and Data Value.
“Windstream is truly honored to be among the recipients of the 2014 Metro Wholesale Service Provider Excellence Awards,” said Mike Shippey, senior vice president of carrier services at Windstream. “We operate in such a highly competitive industry and it’s rewarding to learn that we have earned the support of our valued customers. Windstream strives to deliver smart solutions with personalized service and that means listening to our customers’ needs. This recognition reaffirms that our customers are pleased with our commitment thus far and encourages us to continue our efforts.”
The annual awards program honored five telecommunications companies during the COMPTEL PLUS Fall 2014 conference in Dallas, Texas. Recipients were selected based on more than 1,800 individual wholesale customer ratings of the carriers’ services and each will be featured in the ATLANTIC-ACM’s Metro Carrier Report Card series, an industrywide survey that provides ratings of carrier performance over multiple service and key touch point areas in the customer experience.
The Data Value and Voice Value awards are based on customer ratings for each of the Metro Carrier report card product categories in combination with customer ratings on price competitiveness. Windstream’s first-place rankings for both Data Value and Voice Value reflect the attractiveness of Windstream’s value proposition for the wholesale market, underpinned by industry leading capabilities such as the company’s broad portfolio for Carrier Ethernet solutions.
“We are very impressed with Windstream’s performance across both the voice and data product categories,” said Fedor Smith, president of ATLANTIC-ACM. “The wins for Voice and Data Value reflect customers’ appreciation of Windstream’s high quality and competitively priced services.”
